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Key contacts

Quick links to help you get the information you need

Government assistance 

To find out what help may be available, who to contact for help, or for more information, call the Government Helpline on 0800 779 997 (8am–1am, 7 days a week) or visit the Ministry of Social Development website.

Health questions

For health-specific questions call Healthline directly on 0800 358 5453. 

For information about COVID-19, including symptoms, visit the official COVID-19 website

Caring for others is a service launched to assist during this time, and aims to support anyone of any age who can use some help.

• is for people living on their own or caring for others during the pandemic.
• offers a helping hand and a listening ear during the current Level 4 lockdown period, and
• will provide practical supports once New Zealand returns to alert Levels 2 and 3.

Mental wellbeing

If you feel like you need some extra support or ideas to stop your brain from spinning, check out It's full of help and resources to help you get through tough times. 

Work & Income

More information on who qualifies for the COVID-19 leave payment, and how to apply, can be found on the Work & Income website. You may also need a New Zealand Business Number (NZBN) to apply.

Inland Revenue

If you are having difficulties or concerns about meeting your normal tax obligations due to the effects of COVID-19, Inland Revenue has a range of ways to help depending on your circumstances.

Scams and Cyber Security

CERT NZ is aware of a global increase in reports of cyber criminals using the COVID-19 pandemic as an opportunity to carry out online scams and malicious cyber activity. The CERT NZ website offers guidance to help.